Monitoring - We’ve been able to identify and fix the root cause. All impacted transactions will be included in the next payout.
May 17, 2024 - 07:32 EDT
May 17, 2024 - 07:32 EDT
Update - We are continuing to work on a fix for this issue.
May 17, 2024 - 05:53 EDT
May 17, 2024 - 05:53 EDT
Identified - We have identified the issue causing payout discrepancies affecting a subset of Lightspeed Payments merchants.
May 17, 2024 - 05:46 EDT
May 17, 2024 - 05:46 EDT
Investigating - We’re currently investigating an issue where certain transactions made on May 16 and May 17th for a subset of Lightspeed Hospitality merchants have been delayed in being paid out. We are currently investigating the issue and will provide more details as they become available. All further updates will be communicated here as soon as we have more information.
May 17, 2024 - 02:31 EDT
May 17, 2024 - 02:31 EDT
Lightspeed Retail (X-Series)
Operational
Authentication
?
Operational
Customer Management
Operational
Gift Cards & Store Credits
Operational
Inventory
Operational
Quotes
Operational
Payments
Operational
Products
Operational
Retail POS
?
Operational
Retail POS for iPadOS
Operational
Reporting
Operational
Sales History
Operational
Stock Control
Operational
Workflows
Operational
Product pricing
Operational
Service Orders
Operational
Setup
Operational
API
Operational
Help Centre
Operational
www.vendhq.com
?
Operational
Lightspeed Retail (R-Series)
Operational
Retail POS
Operational
Retail API
Operational
Analytics
Operational
Integrated Payments
Operational
Lightspeed eCom (C-Series)
Operational
Lightspeed eCom (Europe)
Operational
Lightspeed eCom (North America & Australia)
Operational
Lightspeed Restaurant (K-Series)
Operational
POS
Operational
Back Office
Operational
Back Office - Reporting
Operational
API (incl. Online Orders)
Operational
Order Anywhere
Operational
Payments
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (G-Series)
Operational
POS
Operational
Lightspeed Payments
Operational
Backoffice
Operational
API
Operational
Lightspeed Restaurant (L-Series)
Operational
Manager
Operational
POS
Operational
API (incl. Online Orders)
Operational
Lightspeed Payments
Operational
Lightspeed Restaurant (O-Series)
Operational
POS
?
Operational
Standard Reporting
Operational
Back Office
?
Operational
Purchase
?
Operational
Insights
?
Operational
API
Operational
Produce
?
Operational
Lightspeed Payments
Operational
Ordering Integrations
?
Operational
Payment Integrations
?
Operational
Support (Phone/Email/Live Chat)
?
Operational
Accounting Integrations
?
Operational
Lightspeedhq.com.au (Website)
Operational
Online Ordering
Operational
Lightspeed Bump Screen by Bump It
Operational
Lightspeed Golf
Operational
Tee Sheets
Operational
Marketplace
Operational
House Accounts
Operational
Business Intelligence
Operational
Mobile Apps
Operational
Partner API
Operational
Lightspeed Loyalty
Operational
Dashboard
Operational
Hospitality Integration
Operational
Retail Integration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Lightspeed Restaurant (O-Series) - Updates & New Improvements 10.10.0
May 20, 2024 01:00-02:00 EDT
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Monday, May 20 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
RESOLVED
- Fixed a bug that caused online orders to fail when a customer name included emoji characters.
- Fixed an API issue that caused Option Sets and their products to sync with online ordering partners even when the ‘Show Online’ flag was disabled in Back Office.
IMPROVED
- Enhanced security features.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on May 15, 2024 - 01:42 EDT
Update Time: Monday, May 20 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
RESOLVED
- Fixed a bug that caused online orders to fail when a customer name included emoji characters.
- Fixed an API issue that caused Option Sets and their products to sync with online ordering partners even when the ‘Show Online’ flag was disabled in Back Office.
IMPROVED
- Enhanced security features.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on May 15, 2024 - 01:42 EDT